DNP Announces Flat Fee Repair Program For Out-of-Warranty Printers

DNP Announces Flat Fee Repair Program For Out-of-Warranty Printers

Today at IAAPA 2014, DNP Imagingcomm America (DNP IAM) introduced a Flat Fee Repair Program for its award-winning professional dye-sublimation photo printers. Any DNP Printer beyond its limited warranty period not covered by DNP’s Advanced Exchange or Extended Service programs are eligible for the Flat Fee Repair Program.

Thermal print head limitation and warranty periods on new products begin on the date of purchase. Warranties vary by printer model and require a proof-of-purchase or sales invoice. The Limited warranty of qualifying DS40 printer purchases cover one year or 40,000 prints (4×6), whichever comes first. Purchases of the RX1 are covered for one year or 30,000 prints (4×6) and the DS80 is one year or 10,000 prints (8×10).

The Flat Fee Program offers three levels of repairs: Level I is a general tune-up in which no major repair problems are found; Level II is a standard repair that does not include a thermal print head replacement; Level III is a repair that includes replacement of the printer’s thermal print head. All level repairs are done on a flat-fee pricing basis and include parts and labor.

“The Flat Fee Repair Program underscores the commitment to product reliability, support, and service that our customers have come to expect,” said Kazuhiro Kawabata, President of DNP Imagingcomm America. “This program is a show of confidence in our solutions and ensures our clients can function cost-effectively and with as little interruption to their operations as possible.”

All repairs under the Flat Fee Program are conducted at the DNP IAM repair facility in the United States. To arrange a Flat Fee service repair, customers must call DNP Technical Support.

For additional information on DNP’s warranty and repair programs, please visit:

About Imagingcomm America Corporation (IAM)

IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers.

DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales and development offices of dye-sublimation media for photo printers is located in Concord, N.C., and more information is available at

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